Terakhir diperbarui: Januari 2026
All orders placed through naturalhealthmatrix.click are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location:
Please note that these are estimates and actual delivery times may vary depending on customs processing and local postal services.
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can track your order status using the tracking link provided.
naturalhealthmatrix.click is not responsible for any customs or import duties that may apply to your order. All additional charges for customs clearance are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at [email protected] with your order number and reason for the return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and a credit will be applied to your original method of payment.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.
If you need to exchange an item for a different size, color, or product, please contact us at [email protected]. Exchanges are subject to product availability.
If you received a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
If you haven't received a refund within the stated timeframe, please first check your bank account again. Then contact your credit card company or bank, as processing times may vary. If you've done all of this and still have not received your refund, please contact us at [email protected].
If you have any questions about our Order, Shipping & Returns Policy, please contact us at [email protected].